Support for CoachBall Score
Stuck at the field? Find quick answers here, learn how to report a problem and how to reach us.
Fix a problem
The three problems we hear most, and what to do about them.
No connection
- Keep scoring. Every pitch is saved on your device and waits in a queue.
- Back in range? The queue is sent by itself. Open “Sync status” to see how many entries are waiting.
- The live page, streaming, invitations and signing in need a connection. Try wifi, or move to a spot with better reception.
- Going to a field with poor signal? Download your data first: tap “Download data for offline use” in the account screen.
Sync conflict
- A conflict means that another device changed the same game.
- Open “Sync status”, choose the game and open “Resolve the conflict”.
- Pick the version you want to keep. Nothing is overwritten without you choosing.
- To avoid conflicts, let one device at a time make changes to a game, or invite a second scorer so both write to the same game.
Signing in does not work
- Check your e-mail address and password. Signed up with Google, Microsoft or Facebook? Use that same button instead of a password.
- Forgot your password? Tap “Forgot your password?”. The reset link works once and is valid for 60 minutes.
- Did you not get the six digit code? Check your spam folder and ask for a new one. The code is valid for 15 minutes and locks after five wrong tries.
- Signed out after a long break? A session ends 90 days after you last used the app. Sign in again: the games on your device are not lost.
Frequently asked questions
Scoring on your device is free and unlimited, without an account. Saving games on the server, sharing them and scoring together need a free CoachBall account and follow the plan limits of your workspace. Reaching a limit only pauses uploading and sharing, never scoring on your device. See the plans →
Yes, for scoring. Every pitch is saved on your device first. You need a connection to sync games, update the live page and stream. Offline and sync →
Not to start. With an account you save games on the server, share the live page, invite a second scorer and pick your players from CoachBall. It is the same account as on coachball.app. Link your account →
The app is made for Android and iOS, on phones and tablets. Scoring, the live page and streaming to YouTube work on both.
Check the list of games of the team you are signed in with, and the finished games. Did you score without an account? Then the game is only on the device where you scored it. Sign in on that device to upload it. Still missing? Open the Help screen in the app, report a problem and include the game, so we can look into it.
Yes. Invite a second scorer for the team or the game with a link. More than one scorer can write to the same game. Roles and invitations →
You decide. Choose who can watch, share the link yourself and ask for a password if you like. Share the password in person or in a message, it is never sent with the link. Share a game live →
For youth teams the live page asks for a password by default and shows first names only. Only an owner, an administrator or a bench coach can switch that off for a youth team.
Yes, from the app on Android or iOS to your own channel, with the score, inning, count and runners in the picture. Your channel needs live streaming enabled. Stream to YouTube →
The app has a switch-over helper for CSV exports with rosters and games. Imported games keep the final score and player stats, but not the pitch-by-pitch log.
Request the deletion of your account and data on the deletion page. You do not need to sign in or install the app. Delete my account →
Report a problem
The app prepares a report for you. Nothing is sent by the app itself, you choose where it goes.
- Open “Help” in the app and tap “Report a problem”.
- Describe what went wrong. What did you tap, and what did you expect?
- Choose whether to include the game. That helps us most if the problem is about one game.
- Tap “Share the report” and send the text to us with the contact form below, or by e-mail.
What is in the report
- App version, platform and language
- Your scoring level
- Your description
- Optional: the data of one game
Game data can contain player names. Leave the game out for youth games unless the parents agree, or remove the names first.
Contact
Send us your question or your problem report. We are a small team and answer as soon as we can.
We do not promise a response time.
Account and privacy
Your account is the same as on coachball.app. You can ask for your data to be deleted at any time.